Quality - We are customer focused
Service- We anticipate the needs of our clients and respond to those needs
Community-We support the communities in which we live and work

PRINCIPLES OF CONDUCT
Quality In Customer Care
We listen to our clients
Quality In Professionalism
We make continuous improvements in how we conduct our business
Quality In Employee Relations
• On-going employee training to better assist our clients
• We have a responsibility to each other
• We communicate with each other
• Conflicts are resolved in the spirit of cooperation and trust
Quality In Ethics & Integrity
• We do not engage in business practices that are morally objectionable
• Our actions must be consistent with our words and promises
Quality In Team Effort
• We work in teams and support team members
• We take pride in our work and lead by example
• Each member brings wisdom and creativity to the team
and is respected for their contribution
Quality In Individual Effort
• We plan each day and prioritize our work
• We strive to give 110% on each and every assignment
Quality In Decision Making
• We make informed decisions and
take responsibility for our decisions
The CHC Group, Inc.